Contact Ventilair Group
How Can We Help?
Contact Ventilair Group for help with our products, an upcoming ventilation project, trade purchasing or an existing order.
Our team supports homeowners, businesses, installers, contractors and other professionals across the UK. To help us respond with the most relevant information, please include as much detail as possible about your enquiry when contacting us.
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General Enquiries
For questions about Ventilair Group, our product range, orders or any other general matter, please contact our team.
We can help with enquiries including:
- Product availability
- Choosing between product categories
- Orders and delivery
- Returns and warranty queries
- Product documentation
- General questions about Ventilair Group
If you are not sure which type of enquiry applies, send us a general enquiry and we will direct it to the appropriate person.
Trade & Wholesale Enquiries
Ventilair Group supplies ventilation products to installers, contractors, developers, retailers and other business customers.
Contact our trade team if you are interested in purchasing regularly, placing a larger order, sourcing products for a project or buying for resale.
We can assist with:
- Trade and wholesale accounts
- Volume orders and quotations
- Product availability
- Project requirements
- Technical product information
- Repeat purchasing
- Products for resale
- Documentation and specifications
When contacting us, please include your company name, the nature of your business and an outline of the products or quantities you are interested in.
Technical Enquiries
If you have a technical question about a product supplied by Ventilair Group, our team can help with product information, installation documentation, configuration and general troubleshooting.
Technical enquiries may include:
- Product specifications
- Installation requirements
- Controls and settings
- Heat recovery and MVHR questions
- Product setup
- Filters, accessories and replacement components
- Troubleshooting
- Technical documentation
For the most efficient response, please provide the product name and model, along with a clear description of your question or the issue you are experiencing. If the product has already been purchased from us, please also include your order number where available. Photographs can be useful for installation or troubleshooting enquiries.